[box] Letter Format for Return Item Acknowledgment Letter [/box]
Ref : __________
May 21, 2013
Dear Mr. Kapoor,
We have received the (product name) that you have returned to our store. The (product) is one of a small batch that was damaged during shipping and we have already issued recall notices to other customers who have purchased the product.
We are sending a replacement (product name) to you by courier and it should arrive within five business days. Please accept once again our apologies for any inconvenience the product has caused you and we hope to continue being of service to you in the future.